Staff Answer
May 28, 2026 - 08:46 AM
|
Brand |
Warranty |
Service / Repair Center |
|
ILCO — Look-Alike Remotes & Key Blanks |
1 year from date of purchase on Look-Alike remotes and key blanks (manufacturing defects only) |
Kaba Ilco Corp., Rocky Mount, NC — RMA required before return. Email: ilcormarequest@dormakaba.com |
|
ILCO — Automotive Tools, Equipment & Remotes |
1 year on ILCO-branded automotive key tools, equipment, and remotes (hardware only) |
Kaba Ilco Corp., Rocky Mount, NC — RMA required. Email: ilcormarequest@dormakaba.com |
|
ILCO — Key Duplication Machines |
2 years on ILCO-branded key duplication machines (manufacturing defects) |
Kaba Ilco Corp., Rocky Mount, NC — RMA required. Email: ilcormarequest@dormakaba.com |
|
Advanced Diagnostics (Smart Pro / Smart Pro Lite) |
365 days labor and 1 year parts (U.S. only). Excludes batteries, tokens, software, and damage from misuse. |
Distributed by Advanced Diagnostics USA / Kaba Ilco Corp., 400 Jeffreys Road, Rocky Mount, NC 27804. Tel: 1-702-799-9705. Service email: ilcormarequest@dormakaba.com |
|
Silca |
24 months from date of purchase on Silca-branded machines (manufacturing defects) |
Distributed through ILCO. RMA required. Email: ilcormarequest@dormakaba.com |
|
Autel |
1 year limited warranty from date of purchase on tools and accessories. Defects in materials and workmanship; tool must be registered. RGA number required before return. |
Autel U.S. Inc., 36 Harbor Park Drive, Port Washington, NY 11050. Tel: 1-855-AUTEL-US (1-855-288-3587). Email: ussupport@autel.com |
|
JMA |
Up to 5 years mechanical warranty on professional machines (Multicode, Vienna, Nomad, etc.) |
JMA USA technical support — contact via jmausa.com |
|
AutoProPAD (Lock Labs) |
12 months from date of purchase. Covers free repair or replacement of parts faulty due to manufacturing defects. Repair Authorization Form required before shipping. |
Lock Labs Warranty & Repair Center, 5275 S. Arville Street Ste. 328, Las Vegas, NV 89118. Tel: (888) 988-6865 or (888) 816-1046. Online: llwrc.com/autopropad |
|
Triton (original) |
24 months from date of purchase. Covers manufacturing defects. Return Authorization Form required. |
Lock Labs Warranty & Repair Center (Las Vegas, NV). Tel: (888) 816-1046. Online: llwrc.com/triton |
|
Triton PLUS |
36 months for registered users (industry-leading). Covers manufacturing defects. |
Lock Labs Warranty & Repair Center (Las Vegas, NV). Tel: (888) 816-1046. Free tech support for the life of the machine. |
|
Black Widow (Lock Labs) |
2 years on parts and labor against manufacturing defects. Repairs performed in the U.S. |
Lock Labs Warranty & Repair Center (Las Vegas, NV). Tel: (888) 816-1046. Online: llwrc.com/black-widow |
|
Maverick (Lock Labs) |
12 months from date of purchase (manufacturing defects). Excludes physical damage, software modifications, and accessories. |
Lock Labs Warranty & Repair Center (Las Vegas, NV). Tel: (888) 816-1046 |
|
Keyline |
24 months from date of purchase on machines. Excludes wear parts (cutters, clamps, brushes, tracers). Defect must be reported within 30 days of discovery. |
Keyline USA technical support — keyline-usa.com. Original invoice with serial number required for claims. |
|
OPUS IVS |
Limited 1-year warranty on all hardware. Covers failures due to design or manufacturing. |
Opus IVS Technical Support — J2534support@opusivs.com or (734) 222-5228, option 2,1. RMA required. |
|
Strattec (keys & locks) |
Manufacturer covers defects in materials and workmanship on OEM-licensed aftermarket keys and locks. Specific term varies by product; no fixed published consumer warranty duration. |
Contact KEY4 — open a ticket at key4.com/submit-a-ticket and we will coordinate with Strattec on your behalf. |
|
ASP Inc. (Auto Security Products) |
Manufacturer covers defects in materials and workmanship. Specific term varies by product; ASP does not publish a fixed consumer warranty duration. |
Contact KEY4 — open a ticket at key4.com/submit-a-ticket and we will coordinate the claim with ASP. |
|
Magnus & Lock Monkey (Lock Labs) |
Manufacturer warranty against defects (typically 1 year). Specific terms vary by product — contact us for details. |
Lock Labs Warranty & Repair Center (Las Vegas, NV) — (888) 816-1046. Online: llwrc.com |
|
Access Tools, LAB Pins, AccuReader |
Manufacturer warranty varies by product. Please contact us with your order details for the specific terms that apply. |
Open a ticket at key4.com/submit-a-ticket and we'll coordinate the claim with the manufacturer |
|
FOBIKO (our brand) |
1-year warranty on all FOBIKO products |
Handled directly by KEY4 — open a ticket at key4.com/submit-a-ticket |
Note: Manufacturer warranty terms are subject to change. The dates, durations, and contact details above are accurate as of the time this FAQ was prepared — please confirm current terms with us or the manufacturer before filing a claim.
