Staff Answer
May 28, 2026 - 08:57 AM
Whether you have Extend Product Protection or Extend Shipping Protection, claims are filed directly with Extend (not with KEY4). The process is the same for both and takes only a few minutes:
• Step 1: Go to https://customers.extend.com/ (or call Extend by phone — see contact info below).
• Step 2: Enter your contract ID, email address, or order details to look up your plan.
• Step 3: Answer a few questions about the issue (what happened, when, and any troubleshooting steps you've tried).
• Step 4: Once approved, Extend will send you instructions by email for your replacement or resolution.
Most claims are approved in minutes. If you need help getting started, contact KEY4 and we'll point you in the right direction.
