Staff Answer
May 28, 2026 - 08:53 AM
Before filing a warranty claim, it's worth running through a few basic checks:
• Make sure the device firmware and software are fully updated.
• Power-cycle the machine and reconnect any cables.
• Confirm that any required subscriptions or tokens are active.
• For key cutting machines, recalibrate after any update and clean the jaws, probe, and cutter.
If the issue persists, contact the manufacturer first — their technical support team is best equipped to diagnose product-specific issues. You can find the right manufacturer contact in the warranty table above. If you need help reaching them or want us to coordinate, open a ticket at https://www.key4.com/submit-a-ticket and we'll be happy to assist.
